Shipping and Returns

When can I expect to receive my goods?

For items that we have in stock (over 5,000 different products at any one time!), we aim to try and despatch your order the same day, providing you order before 2pm. The goods will be delivered to you by courier or post within two working days i.e. Monday to Friday excluding bank holidays. Call us if you require quicker delivery and we will arrange it.

Cancellation Rights and Guarantee

Rock Around the Clock offers a 100% statisfaction cancellation right and guarantee, which means if you are not satisfied with any product that you purchase from our online store you can cancel you contract within seven working days, the seven working day cancellation period begins the day after the day the goods are received, for a full refund. All monies including the initial postage and packing charges will be refunded with in thirty days of your cancellation.

If you would like to arrange a different delivery method then call 020 8348 2311

Unwanted Goods

Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are receipt of your goods you the consumer must arrange for the return of the goods at your own cost. If the goods are not returned, Rock Around The Clock will collect them, and deduct the direct cost incurred from the refund.

What to do if your equipment arrives damaged:

If an item on your order appears to be damaged upon delivery, please write the word "damaged" on the couriers delivery note, and notify us immediately on 208 348 2311 or email info@rockaroundtheclockuk.com within 48 hours. We will then arrange for our courier to collect the damaged item.

A collection can be arranged from an address other than the delivery address if it is more convenient. If the item is found to be damaged, we will replace the item with a new unit (stock availability allowing) and deliver it to you by courier free of charge.

What to do if your equipment is faulty:

If you think your equipment may be faulty when it arrives, or if it develops a fault during the guarantee period, please firstly double check the user manual. The problem may be due to a part of the operation of the equipment of which you were previously unaware. If there is still a problem, please email us on info@rockaroundtheclockuk.com. One of our staff will ask you to describe the fault in detail and will try to offer possible solutions. If we are unable to solve the problem ourselves, we may transfer you to the manufacturer, as they are likely to have more detailed knowledge of any given product. When you call, it would be helpful to be near the item and to have your receipt to hand. If we are unable to resolve the problem by phone we will collect the item by courier free of charge.

A collection can be arranged from an address other than the delivery address if it is more convenient for you. Once the item has been returned to us, our staff will test the item to confirm the fault. If the item is returned in "as new" condition, with all accessories and packaging, and deemed to be faulty as a result of a manufacturing defect; within 3 months of purchase for regular stock items, or 1 month of purchase for specially ordered items, we will replace the product with a new unit, which we will deliver to you by courier free of charge. If the item has been discontinued in the intervening period, we will offer you a choice of having the item repaired, or putting the value of the unit towards the purchase of an alternative model. We can only exchange on a like for like basis, so any missing accessories or packaging will not be replaced. If the cosmetic condition of the faulty item is not "as new" or if the fault develops after 3 months of purchase (or 1 month with specially ordered items) we will repair the unit - the average repair time is 3 to 4 weeks. In addition, if your equipment is faulty on arrival and you are not happy with any of the solutions offered above, you may request a refund.

If the fault is deemed to be the result of "misuse", for example, where speakers have blown due to being overdriven, or where the item has been dropped or had liquid spilt in it etc, then this will be deemed to be a non-warranty repair, the item will be returned to you and you will be liable for carriage costs.

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

These terms and conditions apply to online and telephone orders only.

Errors and omissions excepted.